Administrative Support and Scheduling Coordinator

• Make a meaningful difference. Your work helps nurses provide timely, organized, and compassionate care to consumers in their homes and communities.
• Solve problems and find solutions. You will help coordinate schedules, respond to changing needs, and keep communication moving between consumers, nurses, facilities, and service providers.
• Use and expand your technology skills. You will work with Google Workspace, electronic records, cloud-based phone systems, messaging platforms, and other software.
• Continue learning. We use multiple cloud-based platforms and will support you as you learn our systems and processes.
• Work with a supportive team. You will collaborate with people who value kindness, caring, compassion, integrity, and attention to detail.
• Be part of a growing company. You will have opportunities to learn new skills and contribute ideas as our organization continues to expand.

• Provide administrative support to our field nurses and office team.
• Coordinate and schedule nursing appointments across multiple service areas.
• Respond professionally and promptly to inquiries by telephone, email, and electronic messaging.
• Communicate with consumers, families, nurses, facilities, and other service providers.
• Help ensure appointments are scheduled and completed within required timeframes.
• Review and validate documentation in consumers’ electronic records.
• Enter, update, and maintain accurate information across multiple software platforms.
• Review information for accuracy before passing it to the next person or department.
• Research questions and verify information before communicating or documenting it.
• Assist with office projects and other administrative responsibilities as needed.

• Kind, caring, and compassionate professionals who enjoy helping others.
• Strong communicators who are comfortable speaking on the telephone and writing professional emails.
• Organized individuals who can multitask, prioritize, and adjust when needs change.
• Proactive and resourceful problem-solvers.
• Detail-oriented professionals who take pride in producing accurate work.
• Dependable team members who can also work independently and meet deadlines.
• Curious learners who are comfortable adapting to new processes and technology.
• Professionals with at least one year of administrative, scheduling, customer service, or consumer-support experience. Healthcare office experience is helpful but not required.

• Google Workspace, including Google Docs, Google Sheets, Google Drive, Gmail, and Google Calendar.
• Microsoft Office, including Word and Excel.
• AI tools such as ChatGPT or Claude to assist with drafting communications, organizing information, and researching solutions.
• Electronic medical record systems.
• Cloud-based phone and messaging platforms.
• Websites, online forms, and other electronic tools.